Updated Date: 21/04/2026
1. Return Window
We offer a 14-day return policy in line with UK consumer standards.
You have 14 days from the date you receive your item to request a return.
2. Eligibility for Returns
To be eligible for a return, items must:
- Be unused and in original condition
- Be returned in original packaging
- Include any tags, labels, or accessories provided
- Be accompanied by proof of purchase (e.g., order confirmation)
We reserve the right to refuse returns that do not meet these conditions.
3. Non-Returnable Items
The following items are not eligible for return:
- Digital products or downloadable content
- Hygiene-related items (if applicable), especially if opened or used
- Any items marked as non-returnable at the time of purchase
4. How to Request a Return
To initiate a return, please contact us at:
- Email: [email protected]
- Include the following details:
- Your order number
- Reason for return
- Photos of the item (if damaged or faulty)
If your return is approved, we will provide instructions on where to send your item. Items sent back without prior approval may not be accepted.
5. Return Shipping
Customers are responsible for return shipping costs, unless the item is faulty, damaged, or incorrect
We recommend using a tracked shipping service, as we are not responsible for lost returns
6. Refund Process
Once we receive and inspect your returned item, we will notify you of the outcome.
If approved:
Your refund will be processed to your original payment method
You will receive a confirmation once the refund has been issued
7. Processing Time
Refunds are typically processed within 5–10 business days after approval
Depending on your payment provider, it may take additional time for the funds to appear in your account
8. Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us using the email above.
9. Faulty or Incorrect Items
If you receive a faulty, damaged, or incorrect item:
- Contact us within 48 hours of delivery
- Provide photos as evidence
We will arrange a replacement or full refund, including any applicable shipping costs
10. Contact Information
For any return or refund enquiries, please contact:
Email: [email protected]
Business Name: CR Sports Group
Website: http://www.crsportsgroups.com
This policy is designed to comply with UK consumer protection laws and ensure a fair and transparent experience for our customers.
