1. Order Processing Time
All orders are processed within 1–3 business days (Monday to Friday, excluding public holidays).
Orders placed after business hours or on weekends will be processed on the next working day
During peak periods, processing times may be slightly extended
2. Shipping Times
Estimated delivery times:
United Kingdom: 2–5 business days
International Orders: Delivery times vary depending on destination and courier
Please note that these are estimated delivery times and are not guaranteed.
3. Shipping Costs
Shipping costs are calculated at checkout and may vary depending on:
Delivery location
Order size and weight
We may offer:
Free shipping on selected orders or promotions
Flat-rate shipping where applicable
All shipping costs will be clearly displayed before you complete your purchase.
4. Delivery Areas
We currently ship:
- Within the United Kingdom
- Internationally (subject to availability and shipping restrictions)
If we are unable to deliver to your location, you will be notified at checkout or shortly after placing your order.
5. Shipping Delays
While we aim to deliver within the estimated timeframes, delays may occur due to:
- Courier service issues
- Customs processing (for international orders)
- High demand or seasonal periods
CR Sports Group is not responsible for delays caused by third-party couriers or events outside our control.
6. Lost or Damaged Items
If your order arrives damaged or does not arrive:
- Contact us within 48 hours of the expected delivery date
- Provide your order number and any relevant details or photos
We will investigate the issue with the courier and work with you to provide a suitable resolution, which may include a replacement or refund where appropriate.
7. Incorrect Address Information
Customers are responsible for providing accurate shipping details.
We are not responsible for orders shipped to incorrect addresses provided at checkout
Additional charges may apply for re-delivery or redirection
8. Contact Information
For any shipping-related enquiries, please contact:
Email: [email protected]
Business Name: CR Sports Group
Website: http://www.crsportsgroups.com
This Shipping Policy is designed to provide clarity and ensure a smooth delivery experience for all customers.
